The importance of technology and the functions of an airport representative
Airport receptionist or airport representative If speaking in an international language as we all know, employees in this position have a lot to do, not just Hold up a sign to welcome customers at the airport or hold up a sign welcoming customer who step off the plane and land at the airport. The elements that this type of employee must have with them are: Love the service and important information to use as advice to customers or general communication. In an era where technology is involved in human daily life, wouldn’t it be better for airport receptionists to use technology to get the most out of their work? Examples of using technology with an airport representative profession such as:
- Typing chat instead of talking on the phone – although it seems common nowadays but if compared to the past that can only call or send faxes Nowadays, it can be clearly seen that it is more convenient. Just having the Internet, it is not difficult to type and communicate.
- Voice Translator App – Anytime the science of language is also important to people all over the world who use it to communicate across countries. But what to do if in the end how well we practiced the language but when it came to real situations, we got so excited that we forgot or wanted to say other words but did not practice new words or sentences? In the end, unable to communicate That can happen to an airport representative as well, so voice translator apps are a great alternative to saying what we want to communicate with our customers. without having to worry about sentences or vocabulary The use is not difficult by letting employees determine the language used to speak to customers. Employees will have to speak through the app in their native language first, and the app will translate it into the actual language they use to communicate. And if the customer is afraid that they may communicate in a sentence that may be confusing. You can use this app as well by following the above instructions as mentioned by the author. However, Employees should practice their language more firmly, they will appear more enthusiastic.
- Take advantage of Siri – just like a voice translator app. People have some forgetfulness, even the duty of the airport representative who is responsible for recommending attractions in the city that customers travel to. It is an incident that occurs during the time the customer is picked up to the hotel where the customer is staying. Staff wanted to suggest places to drive through but did not know the exact details or did not cover them. So, using Siri function is very convenient for airport representative staff. By talking to Siri, restaurant, for example, Siri will recommend restaurants with details as defined on the map based on the staff’s location. customers drive through as if acting instead.