Switch from one-time customer to regular customer simply like an airport representative.
No matter what industry or business Many organizations want to build a customer base that is a loyal customer rather than a one-time customer. If it’s an entertainment business or a food business, they will be asked to apply as a member to receive various interesting benefits. Paying for access to services for a specified period access is free, but to get access to premium services, you’ll have to pay a bit more to get rights that most people don’t have access to. What about the service sector? Where are the key factors? The important factor is the image of the organization and the employees that provide services. Then the staff holds up a sign or airport representative. How should behave to impress customers.
airport representative Must be a meticulous person The clerk doesn’t have to be as meticulous as a detective or scientist. It’s only because of the little care that is part of what makes the customer impressed. Good service is the service that meets the customer’s needs as much as possible. Should always ask their customers on various matters. Always check the health of the customers who are responsible for it because going too far may negatively affect the health of the customers in the long run.
Use simple, semi-formal language, but always appended. Regarding the use of words This must be viewed on a case-by-case basis because each type of customer who uses the service has many forms, including women, men, old people, young people, and middle-aged people. If the customer comes as a family It may be able to talk in a way that can be spoken by both children and adults. Speak to adults in common language. Talk to the child in a flirtatious and affectionate way. If the customers come as a group of friends may talk as if we are friends with him, airport representative May not be difficult to adjust because the language of teenagers is already popular If it’s an older customer with a caregiver It may have to use formal and respectful speech because if the language is used blindly. Employees may lose elderly customers.
Know deeply, know the truth, as the author has said in previous articles. Being very knowledgeable, many people think that it can cause the brain to go crazy. But having a lot of knowledge can be put to practical use, such as in service work with this airport representative, where employees are consultants and provide useful and relevant information to customers. It is building trustworthy in the long run that customers must return to use the service. It’s better than the staff being unprepared to serve. stumbled in uncertainty and ultimately relying on various technology applications to provide information instead. Wouldn’t it affect the image? Therefore, the airport representative It should have all these features.