Technology advancement and the future of the airport representative career
It is undeniable that technology plays such a role in human daily life that it can almost be called the fifth human factor. And with the advancement of technology beyond this limit, it may in some ways be deprived of the human role. You, the reader, are probably familiar with AI because we often see AI working as human labor. Therefore, it is sad that Some careers in the next few years may fade away if more technology is introduced. Then with the career of the employee holding the sign Airport receptionist or airport representative How will it be affected?
From the analysis of the author himself both from the subjects taught and the thorough analysis Service sector occupations are likely to be replaced by robot workers. If you look at it from the perspective of COVID-19 The use of technology instead of manual labor is primarily intended to reduce exposure and to allow the service sector to remain in the market. If after covid 19 passes the adoption of technology will replace it completely because humans simply input commands into the robot. Robots are able to perform tasks as instructed by humans without defects. Today, there are many interesting technologies such as interactive chat, navigation, voice commands. Algorithm and many more.
Occupation airport representative or staff holding a sign Human labor is still needed because no travel agency or hotel has invested in buying robots to raise signs to welcome customers coming down from the airport. And as you know, the profession of airport representative It’s not just about raising an airport sign. There are many duties that this type of employee has to do. Transferring customers between the airport and the hotel Introduction of various local attractions Liaising with the hotel to facilitate the customers as much as possible If you look at the personal feelings of the customer It would have been nice to talk to or get advice from human customers because of the genuine smiles of the staff who were willing to serve their customers throughout the journey.
The technology that is likely to be used is Applications that use GPS to help determine the location of customers and employees who are already sitting in the car. When the customer comes down from the airport Customers can use the app to find out where the car to take to the hotel has been booked. Make sure the recipient’s information is clear. reliable or not and the customer information is correct or not This cuts off the elevation of the airport signage that doesn’t require a tall sign to customers. However, there are many people who still don’t understand how the technology works. So in short, the airport representative still in the market as before.