Third language…why is it important?
There are many languages in this world that people of different regions communicate with each other. There are some languages that have been discontinued and some have been around for a while. Basically, the language that people can speak to communicate at the beginning is their native language and English. English has been given as a lingua franca since time immemorial. The reasonable reasons are easy to remember characters, not difficult to write, easy to read words that do not need to be complicated, unlike most European languages where gender is assigned to words, there is no gender distinction. English therefore covers almost every job position related to tourism or meeting foreign clients including the airport representative position or the airport receptionist or the staff holding a sign in the airport itself. Employees must take care of foreign customers and complete all four areas of English language skills but what if the customer does not speak English primarily? How can we solve the problem?
Although English is the lingua franca of the world, there are many other languages that have a large number of users similar to English. For example, Chinese, although it is both difficult to write and It’s hard to listen and understand if you’re not someone who really knows Chinese, but the population of China has already reached one billion. The value of the Yuan is slightly higher than Bath in Thailand. Therefore, we will see a tour of China and Chinese foreigners come to travel to Thailand a lot, such as Bangkok. or Chiang Mai. The influence of the Chinese language has made many tourist attractions, hotels or tourism-related agencies bring Chinese language to use as well. Many companies therefore consider applicants who can communicate in Chinese. Airport representatives position often have to write in Chinese and hold up a sign for Chinese airport customers. Caring should be taken to communicate with customers in Chinese throughout the journey.
The world’s most popular language after English and Chinese is the Hindi language of India and the Spanish language. Although these two languages have less than a billion users unlike the previous two but the cultural prominence in many aspects of each language that spreads around the world makes people more interested in using these languages to communicate, especially the Spanish language that stands out in the music industry, which is as popular as the British or American songs or the Hindu language of India, which has a spread of many cultures, whether food, religion, including the film industry with Bollywood and the Hollywood equivalent of the American side.
Being an airport representative or the receptionist at the airport in addition to having complete service mind Communication that understands both sides Including the knowledge that has already been given to customers, being able to communicate in multiple languages will always help us break the language barrier. So being a good airport representative should be constantly studying new languages by learning with foreign teacher or using lingual application.