Airport representative…Is it really just welcoming customers?
If you are familiar with the tourism and hospitality industry. Believe that you may have heard of this department in the airport at least. the name of the airport representative can be translated quite directly as the receptionist at the airport, or it is called the staffs that hold a sign because the distinctive feature of this position is that someone will hold a sign with information about the name of the customer that each staff is responsible for, booked hotels and other details. Many people may understand that it is a typical guest hospitality style that guides customers who step off the plane to their hotel without wasting time at the airport. It sounds like a duty of airport representative is over but there are actually more details that employees in this position should follow.
Airport representative Must have good communication skills and use 2-3 or more languages to be able to communicate with customers of certain nationalities when they are not fluent in a common language such as Chinese, Korean, Spanish, etc. deciding to learn more than one or two languages, thereby it will increase your career prospects in the future. Beside that employee in this position must have good communication skills. They also need to have general knowledge of the places in the city where customers stay. During the way from the airport to the accommodation or hotel. If through which road, an employee, like a guide, is responsible for introducing various places that may be tourist attractions or restaurants to be used as an aid in decision making in various tourism.
Employees in this position are related to or interact with customers for more than 50 percent, so they have to be service-minded (in Thai language), or to be called in English as having a service mind while holding up a sign at the airport to welcome customers. If customers cannot see or find us, employees must be enthusiastic about finding their own customers and when they are found, they should help lift the luggage of the customers to help facilitate the customers and show their attention for them. On the way to the hotel, the staff should ask the guests what they are and when they arrive at the accommodation, and they should also assist the guests with what to do in the hotel upon arrival. Employees in this position should also be a good advisor when the customer is dissatisfied with any part of the service. The customer will directly claim with the employee or share the information after the service has ended. This includes luggage storage and safe transportation of customers to the airport. Customers are the heart of service. airport representative should always concern about customers during their journey to make sure that customers receive great satisfaction from service that provided by airport representative and the organization. If there is any trouble after the service end, the organization must always develop the service to give the best to the customer.